When someone is feeling attacked, all listening ceases.
Regardless of what’s being said, nothing is going in.
What do you do?
You have to stop and check in. Until the person comes clean and shares what’s going on for them, nothing will happen.
Regardless of the timing, agenda, subject or deadline. It’s all stopped.
To make space to discuss the real issue is to ask what the person heard and wait.
Categories: Sue's Daily Blog